Accsys, winner of the Management of Technology Award in the medium enterprise category
What drives technology is time – specifically, not wasting it
Meet Teryl Schroenn, Director of payroll and people management software company Accsys and lover of poetry. One of her favourite poems is TS Eliot’s The love song of J Alfred Prufrock, he of the immortal line, “I grow old, I grow old, I shall wear the bottom of my trousers rolled …”
While Prufrock agonises over the passing of time and whether he will have enough of it to finally profess his passion to the subject of his admiration, Teryl and her team at Accsys know how to make the most of time.
After all, this is what technology is all about: “The concept of not wasting time has driven technology. The human race is an impatient group and our expectations are just exponential,” says Teryl, pointing out that if something takes 10 minutes today, we want it to be five minutes tomorrow and then are extremely unhappy if it takes six. “The constant demand that we humans are not wasting our time has driven technology intensely in the last 12 months.”
Being in the payroll business, time has always mattered to Accsys. Clients’ employees must receive their salaries on time and to the cent, and there is no tolerance for delays and mistakes. “If you can’t pay your people, you can’t do business,” Teryl says.
So when the COVID-19 pandemic reached South Africa and the hard lockdown was announced, the pressure was on to ensure clients could continue to pay their people without skipping a beat.
Accsys sprang into action.
“In three days, we were able to move from an on-premises businesses to an at-home business in March 2020,” Teryl says. “Fortunately, a lot of our stuff was already in the cloud, so that enabled us to run everything from home, including our outsourcing department, services, sales, training – everything.”
Even before the hard lockdown started at midnight on 27 March 2020, every one of Accsys’s 100-strong staff was working from home, equipped with computers, connectivity and SIM cards to ensure that clients could pay their people without skipping a beat.
Then government introduced COVID-19 Unemployment Insurance Fund (UIF) benefits and the Temporary Employee/Employer Relief Scheme (TERS), followed by a quick succession of changes in regulations to adapt to the unfolding pandemic. “At that point, there was a lot going on and, along with managing the technology, we had to become experts very quickly in the statutory requirements because that’s what our clients expected.”
Not content with that, Accsys started looking at what else it could do to assist its clients in coping with the fallout from the pandemic from a people management perspective.
“What we saw immediately was that businesses were going to have to go back to work and their first challenge would be to keep their people healthy.” Realising that its biometric readers for access control could come in handy with this, Accsys worked with one of its partners, ZKTeco, to introduce thermal detector readers to the market.
“These readers can detect whether someone is wearing a mask and their temperature, and is actually more accurate than those handheld temperature devices,” says Teryl.
Accsys wrote the code to align with the hardware, and within six weeks, by mid-May 2020, the first installations were done.
Hand in hand with this, Accsys and ZK hosted weekly webinars to demonstrate live how the software and hardware worked together. Hundreds of people attended.
“What this experience showed us is how quickly we were able to come to market with a solution as well as advise companies in making people’s workplaces safer.”
It also shows just how much can be achieved when time is of the essence and it is wisely used. Dream on, Mr Prufrock.